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Frequently asked questions

Giddgo is a neighbourhood delivery and errand service that helps you order food, shop for groceries, pick up pharmacy essentials, send packages, and complete everyday errands through a simple WhatsApp conversation.

Send us a message on WhatsApp with what you need and your location. Our team confirms the details and pricing, assigns a rider, and delivers to your doorstep — all tracked over chat.

Food delivery, grocery shopping, errands, pharmacy pickups, package delivery, and general shopping — anything you'd normally leave the house for.

No. Giddgo works entirely through WhatsApp — no app downloads or complicated sign-ups required.

You'll receive a confirmed total over WhatsApp before your rider sets off, and can pay through the payment options shared in the chat.

Yes. Tell us what you need picked up, dropped off, or purchased and a nearby Giddgo rider will handle it for you.

Absolutely. Become a Giddgo merchant to reach more local customers and grow your weekly orders and revenue.

We're always looking for reliable riders. Send us a WhatsApp message expressing your interest, and our team will guide you through the simple onboarding and verification process.

Just reply in the same WhatsApp chat. Our support team tracks every order and can update, adjust, or resolve any issue in real time.

Giddgo currently operates across select neighbourhoods, and we're expanding quickly. Message us with your location and we'll confirm whether we already cover your area.

Delivery fees depend on distance and order size. You'll always receive a clear, confirmed total over WhatsApp before your rider sets off — no hidden charges.

Yes. Whether or not a business is a listed Giddgo partner, just share what you'd like and where, and we'll pick it up and deliver it to you.

Absolutely. Let us know your preferred time when you message us, and we'll schedule your delivery or errand to arrive exactly when you need it.

Every Giddgo rider is trained, background-checked, and verified before joining our network, so you can trust who's handling your order.

A couple in their kitchen placing a Giddgo order on a phone

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