Privacy Policy

Welcome to Giddgo. Giddgo operates its website at www.giddgo.com (the "Service") and provides neighbourhood delivery and errand services through our website, WhatsApp, and other approved digital platforms.

This Privacy Policy explains how we collect, use, protect, and disclose information obtained through your use of our Service.

We use your information to provide, improve, and maintain our services, ensuring a safe, reliable, and seamless experience for our customers, merchants, riders, and partners. By accessing or using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy.

Unless otherwise defined in this Privacy Policy, terms used herein have the same meanings as those defined in our Terms and Conditions.

Our Terms and Conditions ("Terms") govern your access to and use of our Service, and together with this Privacy Policy constitute the entire agreement between you and Giddgo regarding your use of our services.

We collect information you provide directly to us when you use Giddgo's services, contact our customer support team, register as a merchant or rider, or communicate with us through WhatsApp, our website, or other approved platforms.

This information may include:

• Full name
• Phone number
• Email address (where applicable)
• Delivery and pickup addresses
• Payment information or payment confirmation
• Order history
• WhatsApp conversations related to your orders
• Business information (for merchants)
• Rider information (for delivery partners)

We may also collect technical information such as your IP address, browser type, device information, and website usage data when you visit our website.

We use your information to:

• Process and fulfill your orders
• Coordinate deliveries and errands
• Communicate order updates
• Verify customer, merchant, and rider accounts
• Improve our products and services
• Provide customer support
• Prevent fraud and misuse
• Meet legal and regulatory obligations
• Send important service notifications

We only share your information where necessary to provide our services. Your information may be shared with:

• Delivery riders assigned to your order
• Partner restaurants and merchants
• Payment service providers
• Technology service providers
• Government agencies where required by law

We do not sell or rent your personal information to third parties.

Giddgo is committed to protecting your personal information. We implement appropriate administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to use commercially acceptable security measures, no method of electronic storage or transmission over the internet is completely secure.

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Our website may use cookies and similar technologies to improve user experience, remember preferences, understand website traffic, and enhance our services.

You may choose to disable cookies through your browser settings, although this may affect certain website functionality.

You may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Contact us regarding privacy concerns

Giddgo's services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

Our services may contain links to third-party websites or services. Giddgo is not responsible for the privacy practices or content of those external platforms.

We encourage users to review the privacy policies of any third-party services they access.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page, and the revised policy will take effect immediately upon publication unless otherwise stated.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us by email: support@giddgo.com